Woolworths customer service sucks

<p>I called today to exchange a pair of boot, wnated a smaller size. Only to be told by a lady at the Baywest P.E store that they have 3 pairs left and these are set aside for customers. She even said I would have to return them for a refund. Does this make sense, for money to be given back to customer when stock is available but kept aside for friends I assume??? Disgusting!</p>