Woolworths customer service lack their of

I'm a new customer at Woolworths and for two months I didn't receive my woolworths store card. Numerous emails and enquiries to woolworths customer service didn't helped, I've received no response or calls from that department, they chosed to ignore me and brushed me off. I'm literally blocked from doing business with them as I need the numbers on the front of the store card to pay my account or order online. I'm so frustrated because the department who's primary job is to attend to queries and make sure customers are happy is failing miserably in their primary duty. I've escalated the matter per email to their bosses and still no reply. I'm stucked.