Woolworths - Customer service - Joke

Your customer service is non-existent. I am deaf and cannot use the call centre and most correspondence by e-mail bounces back. I have been trying to cancel my credit card since February, and I just am ignored despite repeated pleas to communicate by e-mail. My account has still not been closed. The cheek of it when I finally got someone to answer my query I was threatened with handover for the amount incorrectly debited to my account by Woolworths iro "bank charges" as well as being made out to be a **** as they said I had not sent the e-mail. This huge amount was R109-00. The clear message that Woolworths is sending out is that "Customers with disabilities are certainly not to be considered of any importance and may be ignored".