Woolworths Customer Service Call Center

Highly disappointed by the ill treatment I received from the Woolworths Call centre agents this afternoon. I went through four different agents which kept referring me to other departments that could "better help" with my queries. One of the agents even took all my crucial information; my email address, my cellphone number, my ID number and my name, all for him to drop the phone before helping me with my problem.

I called back to find out what happened and when I informed the last agent of my experience the man told me it was better to call back on Monday due to there only being two agents available on the line and due to the fact that they slack off when working from home!

As one can imagine how appalled I was upon hearing this. I then asked him why do they only deliver good customer service on certain days of the week and he dropped the call.

I cannot begin to express the extent of my sheer disappointment in Woolworths and the quality of their services. +***1 is the number I called into. I will continue to share my story with any and everyone interested in hearing about it. Poor customer service is inexcusable and should not be taken lightly.