Woolworths customer service bad service

I closed my Woolworths store card years ago and closed my Woolworths credit card last year July. In December 2018 I tried to apply for a credit card again and it declined because their system showed that I still have an account with Woolworths. The store requested for the accounts to be removed which would have taken 7 days and for it to be updated on the credit bureau. I followed up several times and still it wasn't done. It's now more than a month later and it's still not done. The lady who helped me said she will keep on following up and will get back to me which she never did. I phoned again the branch on Saturday 19 January, the lady said that it still shows that I have an account with them. I then phoned the customer service and spoke to Mikayla who said that she requested again for it to be removed and said it will take 24 to 48 hours to be removed. I went to the East Rand mall branch again today. The lady phoned the customer service again and Mikayla helped and phone got cut. The lady phoned the customer service again and asked for Mikayla, the consultant then said that Mikayla said she can't take the call because it's passed her working hours. What kind of bad service is this? It's pathetic.