Woolworths customer service and online order fiasco

Below is an email i wrote to Wollies on the 22 July 2020. Still awaiting a response. Their customer service is simply apalling when compared to what it used to be:

Good Day,

Hope you are well and safe.

I would like to bring to your attention the poor service I have received from Westville Woolies. I placed an order on Monday afternoon for pick up today 2pm (order Number-o***). I was under the impression all was on track and was making my way to the store. On my way I received a call that my order cannot be fulfilled.

This is really not the awesome woolies service we are accustomed to. The person at the store called to say when she went to pick the order there was no items. This is really not on especially if I ordered on Monday. Why pick the items only before I get to the store. That means store shoppers will always benefit over those that order online as stock will go to them. Why cant the non-perishables be picked up the same day as we place the order.

I’m Really disappointed at the outcome of this order.