Woolworths Customer Service - an OXY*****

On 25-11-2020 I raised an issue by sending an email to ***. No response by 07-12-2020, so a reminder email was sent. On 09-12-2020 a Chwayita Qibo rep**** apologising (?sincere) telling me that my complaint would be forwarded to the relevant department in order to give me feedback. I was given a reference number:***. By 18-12-2020 with no response in sight, I sent another email reminder. On 21-12-2020 an Abigail Mc Carthy rep**** stating "Kindly be advised that we have forwarded your concerns onto the relevant department for investigation" So apparently the email of 09-12-2020 from Chwayita Qibo saying exactly the same thing was a LIE!

Today 25-01-2021 and NOT A WORD from Woolworths Customer Service!!

Unfortunately that's the norm for Woolworths Customer Service - NO CUSTOMER SERVICE at all !!

Please don't apologise - if you're genuinely sorry, give the client a voucher instead of paying lip service for failing the customer.