Woolworths customer service agent - inability to control her emotions and what rolls off her tongue.

Good day Having consistently enjoyed good service from Woolies ever since I can remember, I regret to point out that their customer service (call centre agent) has let me down today. Her name, I will withhold but unfortunately she lacks the ability to reason, to be polite and has zero patience.

I just got off the phone after enquiring the delay in my online purchase, nothing extraordinary, was passed to 3 consultants all of which said they will put me through to someone that can assist me with online purchasing. It was however the 3rd consultant that had me hold on for a looooooong time only to come back to me to tell me that no one is picking up and that I must send and email to follow up.

Am I wrong in thinking that she should have asked for my name, order number and contact details and pass my details on to the relevant person to get in touch with me, well she didn't seem to think it was her job.

I felt that I spoke in a calm manner but she kept yelling over me. Woolies - I don't want anyone to loose their job but Training is highly recommended.

She refused to give me her surname but did give me a ref nr: ***, not sure if this reference number is legit.

Kind regards

Zainub