Woolworths customer service

It is sad how Woolworths customer service waste customers precious time after the store manager said to me phone the customer service if you want to complain sir I phone them and spoke a a lady by name Kaylin .I ask her surname she refuse saying they dnt give surname she logs the complaint say she will sort it out with the manager at the store in Port Elizabeth where I'm at .I waited for 1and half hours and she don't get back to me .my impression was she would help but then after all that time comes a gentle over the food section to tell me the same that they can't do anything this Kaylin said she will try and resolve it .there was nothing she actually did she just waisted my time sending me to diffrent people .I decide to leave with this meat that they say expire their shelf date and phone again .another lady picks up at customer service acknowledge yes Kaylin logged the complaint then tell me there's nothing customer service could do becos they can't instruct a local store even though the local store has no notice up to inform customer not to return goods .she admit that there should be a notice but there's nothing they can do .this lady could have told me that in the first place and the manager Roland Williams could also have told me that customer service cannot tell them what to do .why have a customer service then and why waist people's precious time to me that's not professional service at all