Woolworths Customer Service

I placed a Dash order on the 14th of February 2024, the order was to be delivered between 12-1 pm the afternoon at my work address. At around 15:00 the driver abandoned the order stating that I was not at the delivery address, this was not the case as the address provided was my work address. I then called in, the consultant advised me that she would give me a call back to advise whether the order could still be delivered that day. This never happened. The details(Contact number) that were on my profile were details I had years ago. I updated this at the time I made the call after sending numerous emails(Different departments) for my refund for an order I did not receive all I get is "We apologize for the inconvenience, your matter has been escalated" Up until today no refund has been received or reviewed for over R800.