Woolworths Customer Service

On 8 January this year I attempted to purchase some men's short sleeve shirts advertised on day one of their QUALITY SALE. Of the 5 different shirts I checked the only size available was small! I was assured by their Customer Services that it was a genuine sale and not an attempt by them to clear out the last of their summer ranges. I was contacted by one Shane Jacobs who requested I provide a product code and the sizes required. The website does not detail product codes (I would have thought that he would know this) so I sent him images of the shirts required as well as the sizes I required. I heard nothing further from him or anyone else from "customer services" I sent reminders on 18, 24 and 26 January all were ignored. My reminder on 26 January also requested that the issue be escalated to Senior Management. IS THIS NOW THE LEVEL OF SERVICE CUSTOMERS CAN EXPECT FROM WOOLWORTHS!