WOOLWORTHS CUSTOMER COMPLAINTS shocking procedures to resolve issues raised

I initiated a query dated 20th of July ref *** and it has still not been resolved. I have been re-routed from *** to ***, to *** and the last correspondence received dated the 24th of September I was asked to resend a screenshot of the faulty voucher when the voucher was on my app which has obviously expired. (But had sent the voucher number as per my original email) This is all just for R100 voucher which Woolworths has still not re-issued. Really Woolworths??? is this the customer experience you promote so prominently???