Woolworths customer care is a farcs

My confirmed order as below - still not delivered. I have sent queries, no satisfactory response. I was told that my bank only holds the funds for a certain amount of time before returning the money to my account. How on earth does my bank know whether or not Woolworths has delivered my order, and then decide not to release the funds? I paid for my purchase, no funds returned to my account, and no delivery of the gift to my dad. I also had flowers delivered to my mom - no message was attached, and price was on the goods, even though I had marked it as a gift. I have just spent 40 minutes holding on to a call, waiting for someone to answer. Well, I guess they are just not interested in assisting paying customers, as no one answers there phones, and emails tend to be generic responses.

THANK YOU FOR SHOPPING WITH US! ORDER NUMBER o***

Hi Audrey We've received your order and we're working on it. YOUR ORDER SUMMARY Order number o*** Total (incl. delivery) R 750.00 Delivery date From 19/05/2020 to 21/05/2020 (weekends & public holidays excluded) Delivery time Any time from 9am to 5pm