WOOLWORTHS Customer Care (Dash app) = pathetic & useless

I am extremely disappointed with my experience using the Woolies Dash app.

I placed an order on 1 November and immediately intercepted and cancelled it because it was sent to the wrong address. I contacted the call centre five times to ensure the order was cancelled and that a refund would be processed, as it was not a small amount.

It is now 26 November — almost a month later — and I still have not received my refund. During this time, I have phoned again and sent multiple emails, but nothing has been resolved. The customer service is shocking, and their so-called “customer service ambassador,” Nancy Zitho, has not responded to any of my follow-up emails or concerns.

I have repeatedly asked for proof of refund, but there has been absolutely no success. I genuinely do not know what to do anymore.

I will never order from Woolies Dash again. The app and their customer service are pathetic, to say the least.