Woolworths customer care call centre

OK so about a month ago I went to the gateway store to put the wools app on my phone as my phn was ****** an all information was changed including email address.... So the guy at the store adviced me only whn head office changes on they side I will be able to put the app on my phn again...ok so then I requested a secondary card for my husband... So he said they will post to me upon fill nessary documentation..... He said abt 7 days I should receive the card... So 2 weeks back I received an sms saying my card is on the way I waited an nothing so I decided to call customer care... Wat a total waste of time as I wasted about R300 airtym jst holding on an begin cut of by the agents who to me dnt even knw how to pronounce simple words putting me on hold to find out or transferring me to someone els an not telling me an the other person answering dnt even knw an I have say the whole story again.... Woolworths is such a highly rated store but as for your customer care call centre urll shud look into employing staff that understands ppl imagine if a older person calls.. To me your call centre is totally useless.