WOOLWORTHS CUSTOMER AND FINANCIAL SERVICES DISSATISFACTION

To whom it may concern,

I recently visited Woolworths at Eastgate Mall to apply for a store account. Unfortunately, there was an issue with my application, and the consultant advised me to escalate it to your call center, assuring me that someone would contact me for further details. However, I encountered significant difficulties with your call center.

Despite numerous attempts, I was unable to establish a stable connection. Calls from your number (***) repeatedly disconnected upon answering, and when I called back on the provided number (***), I faced prolonged wait times, multiple disconnections, and inconsistent assistance from various consultants.

Finally, I spoke with Gift Mkhuma, who attempted to help resolve the issue after my application was provisionally approved but subsequently encountered another error. He promised to call back promptly after consulting with his supervisor, but after waiting until 13:35, I had to call again myself. Unfortunately, one of his colleagues was exceptionally rude, refusing to transfer my call and dismissing my concerns about technical issues affecting incoming calls from your end.

Shortly after, Gift Mkhuma did return my call and attempted to address the situation, but by then, I had endured an unacceptable level of frustration and disappointment with Woolworths' customer service. Consequently, I have decided to cancel my application altogether.

This experience has left me deeply dissatisfied and has unfortunately resulted in the loss of a potential customer. I strongly urge you to review and improve your customer service standards to prevent similar issues from affecting others in the future.

Yours sincerely, Bettina Coralie ***