Woolworths Cresta Mall

I went to Woolworths Cresta Mall today to return a pair of pyjamas which I bought online using Payflex. I couldn’t find the size I wanted and decided to order another pair online and then return the pair I had with me in store. It was not my first time returning an item bought through Payflex at the same store so I didn’t expect the treatment that i received today. Anyway the Cashier ( Maphalala M Maphalala) as written on the till slip. She then asked I assume was the supervisor, how to process my refund. then the lady ( supervisor) asked what is Payflex then I tried to explain and whilst doing that the cashier elevated her voice and said it’s a “Lay bye” then the supervisor started raising her voice and said we can’t give you cash when you bought things on Laybye that’s not how it works then I tried explaining that I had been there before and was advised that Woolworths does not refund back to your Payflex account because they don’t have the system or something along those lines but they humiliated me, made other customers to look at me while they were making a mockery out of me simply because they were not trained! It’s impossible that another staff member from the same store once assisted me and knew what Payflex means and how they are supposed to handle returns which were done using Payflex! Anyway she ran to the office to “enquire” and came back disappointed and instructed the cashier to give me a cash refund. I’ve never felt so low in my life!