Woolworths credit card insurence unhappy customer

Went to woolworths credit card section on the 13th of december yo explain my current loss of income situation,a call was logged for deir insurence section to call me back as i wanted to explain my current situation of loss of income for atleast my account not go into arreas fr atleast 4 months of unemployment to this date they havent col me back. before i went to de store o send them an email of which the only response i got was from their automated mail.chat with chat box on the app aswell with no luck.now that i havent paid my instalmen n it suits them to col you they dont hesitate i will get 100 missed col from them