Woolworths Credit Card facility and MBD arrogant, non-professional and abusive conduct..

I took (was offered) a credit card facility with Woolworth's a few years ago (2014/15). All was well paying it off and using it whenever needed. In November last year 2018, their debit order bounced and I was not aware of this up until a call sometime mid December that they did not receive the payment, I then asked for their banking details which were supp****. In January 2019 I made a payment of R3000 and used my name and surname as my reference. In February I was then bombarded with calls that I must make a payments and that the payment I made cannot be allocated because I used my Name and Surname as reference, I asked but can you see the payment is from me; the response was yes. I then said it makes no sense that I be told that and I was given the same account number to make another payment. I refused saying I can't be making any payments up until this matter is resolved in fear of making another payment only to be told they cant allocate it. I also asked why the debit orders have not stopped or resumed, I never got an answer...

After numerous back and fourth and sending the proof of payments more than ten times and a suggestion that I should perhaps conduct the Ombudsman and that MBD must stop calling me and me having to repeat the same story to different people every day; I was told the matter is resolved on now in July 2018 (after 6 months).

I asked for clarity of what is meant by resolved and the interest accumulated since January who will be accountable for it as it was not my fault. I have not received any response from this instead I am getting calls from MBD who claim my account was handed over to them and since the beginning of this month I have spoken again with over 10 different consultants and I am tired of repeating the same thing yet they claim the calls are recorded... It is just absurd.

This is my stand: I refuse to pay any money via MBD, I have no contract with them, I have no problem paying the account but my questions need to be responded to and a way forward be agreed on. Numerous emails that I have sent have not been responded to. I just don't want to mention the names of the people I have sent them to and don't want to involve third parties yet...