Woolworths Credit Card Division, NEVER AGAIN!!!

Lost my job due to being in the Tourism Industry and the company entered liquidation. I made a payment arrangement with woolworths credit card division. Paid each month, even paid surplus due to retrenchment pkg. I was swiftly handed over to the collections department. YES!! I told them I have a payment arrangement....oh, we don't know... etc etc the calls don't stop 5 or 6 times a day. I try to be pleasant as I need assistance and I am not hiding away from my responsibility. NO!! The calls keep coming.

I completed the insurance documentation for retrenchment relieve. No the collections department keep call.

I pay monthly with limited resources and not NOT paying.

Harassment by the collections department Nationwide. Do people even care. Yes people are doing their job, but hey I am not a ********. The constant harassment is uncalled for. At least payments are being made.

So quick to hand clients over to the collections department, no understanding for people influenced by COVID-19. Never did I have a problem before and my credit record is superb.

Be understanding and don't harass people who are making payments and trying to survive and still no running away from their obligations.