Woolworths credit card

I’ve tried to reach out to Woolworths credit card department regarding my account and was told once they don’t find funds in your account the debit order is automatically stopped.

I have asked that the debit order be put back because I l had the funds in my account this time and assumed the debit went off which actually didn’t because my account was now up to date, now I said I’ll make the payment by today to ensure that the account is up to date again and I was told I’ll have to call them back again to arrange for the debit order to be set…how are you asking me to call again when I’m calling now to find out and create necessary steps and arrangements for the debit order to go off?I’m not asking for an arrangement for payment negotiations I’m just asking for the debit order method to be reinstated