Woolworths credit card cancelled in Dec & Jan

I am so tired of receiving calls from Woolworths asking me to please collect my credit card from Woolworths in Pavillion, I app**** for a store card in December which was approved, I also agreed to a credit card, I then called back and asked Woolworths to cancel the credit card all using airtime with my cellphone, because their phones are sometimes answered only after 20 minutes..... I keep receiving letters up until now asking me to collect the credit card and this morning I received a phone call to say my credit card is waiting collection at Pavillion. The lady insisted this morning that she cannot call for me and I need to call Woolworths head office myself and tell them that....AFTER I HAVE ALREADY TOLD THEM so many times again, and WASTE another R100 on airtime till they answer their phones again,.....this is RIDICULOUS ......AM I BEING FORCED TO TAKE SOMETHING I DONT WANT??? ARE CALLS REALLY RECORDED?