WOOLWORTHS CREDIT CARD BAD SERVICES

I have been asking Woolworths Credit Card for 10 months by calling and emails to send me my account.

They increase my payment every month and I am not using it, they charge R75.00 every month for fees on a card that I am not using, I have asked the to close the account and to send me the account that I can see what I must be pay to close but receive nothing.

I think they "***** our money" and put charges on since I dont use it. I am just paying off for almost 10 years and there is still outstanding.

I want to report them to the credit act or ombudsman .

I have again spoke to them this morning regarding my account, since I had to pay R214 with an sms that I received and paid R250 and still there is outstanding money..... how is it possible