Woolworths Credit Card Application *****

On 23 December 2019 I received a Woolworths Store replacement card, which I app**** for. Shortly thereafter, on 28 December 2019 a Woolworths credit card was issued in my name with a credit limit of R60 000. I did not apply for this card and never received it. Over a short period of time the full amount of R60 000 was withdrawn at ATMs. I never received a SMS to notify me to collect the card nor have I received SMS’es for the ATM withdrawals. I became aware of this ***** in my name on 12 January 2020 on the Woolworths App on my cellphone. I raised a dispute with Woolworths on Monday 13 January 2020 and supp**** the necessary documentation, including a police affidavit. Woolworths said the investigation can take 14 to 21 days depending on the *****s department turnaround time. It’s already 8 weeks and I’m still battling to get answers from Woolworths on the why, what, how, when, etc. Every time I follow up the answer is always the same “Kindly be advised that the *****s department is still busy with the investigation and will provide feedback to you soonest” or “Thank you for your patience while we were investigating this matter. We confirm that we are still investigating your query and feedback will be provided the soonest.” Nobody ever phones back and feedback is not yet provided. I am utterly frustrated, disappointed and feel let down by a company I supported generously over an extensive period of time. Furthermore I need this matter to be resolved A.S.A.P. and my name and credit record cleared.