Woolworths Credit card and ABSA Bank terrible relationship

I have a Woolworths credit card which is administered by ABSA. Since February 2020, I have been having trouble performing online transactions, reason being that my cellphone number is not loaded on my profile. When I call Woolworths, they would tell me that I need to go to an ABSA branch, when I get to ABSA bank, I am told that they can only reset my PIN and I need to call Woolworths financial services. Now I am being told that I need to go to an ABSA branch which has a Private/Business banker, I have been to two of those already and I am told that the Private/Business bankers are working from home and no one is available to assist me. When I call Woolworths, I am being told that there is nothing they can do or they will get back to me and never do. I am frustrated and feel like the two are busy shifting the blame instead of working together to resolve this issue and I am tired of the run around since February and it is now September 2020. It is very disappointing to be treated like this.