Woolworths Credit Card

I have been trying for 4 days speaking to 4 call center agents on average to understand conflicting information on my Woolworths account. The information on my app does not correspond with the actual transactions I have made and also does not correspond with the information the call center agents have. My card works if I shop anywhere but on the WW dash app and no one can clarify why this is? I get put on hold when I manage to speak to an agent only to have to listen to piano noise (cannot be called music).. They either hang up on me or put me on hold. No proper transaction history is available, no explanation no help. It might seem like a good idea when this card is offered to you but the total incompetence to manage the app and client services is a nasty experience.