Woolworths continued bad service.

My Son who lives in London has used Woolworths gift service for many years to send my Husband and I care packages for Christmas and Easter as well as the occasional birthday but the last couple of years they have let him down with the main part of his order being out of stock (really Woolworths) and so many of the rest being substituted with articles of the employees choice. I have pleaded with my son not to use Woolworths as their service is just not as good as it should be but again on the 20th December he sent an order on line for a large care package for us to be delivered on 24th December and yet Again Woolworths let not only him down but us as well. My son did not contact us over Christmas expecting us to be delighted with the wonderful gift he had sent, meanwhile we were extremely upset and hurt not having any contact as Woolworth decided to deliver the parcel on the 28th, yes 28th December and two of the main components were out if of stock again. This has now caused a rift between my son and us because of tension and hurt caused by Woolworths. Not even a phone call of apology.