Woolworths *********** consumers!

For the second time in two months, I've had the displeasure of experiencing an order above R2000 not being delivered by Dash, with the subsequent expectation that I patiently wait 5 days for a refund. This is simply not up to standard, not by a massive retailer. There's a clear need for enhanced training for your agents to adeptly address such concerns. I'm referring to my Dash order #o***. Despite my display confirming a Dash delivery, the response I received was either a lack of record for my order or a denial of it being a Dash order. Given that this issue recurred just over a month after the first instance, I'm surely not the only customer expressing dissatisfaction. It's quite disheartening, Woolworths; you are clearly lacking compared to Sixty60. What’s more concerning was then being informed by team leader Thando Ngema that indeed it was a Dash order, yet still being told to await 5 days for my refund, after holding for 30min adds insult to injury. It begs the question: why must I wait a week's delay for a refund due to your incompetence ? This is without mentioning the numerous calls made to your center, inquiring about my delivery, only to be kept waiting an additional 30 minutes to be dismissed with such unsatisfactory explanations. Having been a loyal Woolworths shopper for 20 years and spending R15000 monthly, this incident marks the end of my loyalty. I am still awaiting my R2000 refund. Your leaders need to act and take accountability for *********** consumers. We have enough stress to handle every day as it is!