Woolworths complaint RE school shoes

Good day

It is with utter disgust and deep disappointment that I am sending this email.

On Sunday 05/05/2019 my husband and I returned a shoe that was bought at the Wesgate mall branch on the 10/03/2019 (see attached slip).

The slip clearly states it may be returned for a full refund by the 09/05/2019. As you can see on the pictures attached this shoe has a cut in and it is also opened infront. Bear in mind the shoe is about two months old (INCLUDING SCHOOL HOLIDAYS).

We spoke to the cashier *****do and showed her the attached slip (it was on my husband's phone) we did not have the paper slip. He confirmed with the operator at Wesgate mall, if we do not have the paper slip if a picture of the slip will be suffice and the girl said YES!

On Sunday we were humiliated when we were told this will not be accepted with a line of people standing behind us. We requested for the manager - Rubin Kekane who refused to make a call on this refund. And we chose to do a refund because as you can see in the pictures, Woolworths school shoes are utter *******.

I have two problems with this :

1. The manager we spoke to was more concerned about a slip that we didn’t have a hard copy of than the actual quality of the shoe. He did not even look at the shoe, not even touch it. they didn’t look at the slip to see when it was bought. Nothing! All he kept saying is "sorry we can't help" he didn’t even take our details to find out if he can do something about it and get back to us nothing. IN THIS MOMENT, WE FELT LIKE WE WERE NOT CARED ABOUT AS CUSTOMERS.

2. IF he wanted to go the extra mile for us he would phone Wesgate Mall branch and request for the slip to be printed by them, as we were told afterwards this could be done, he didn’t even bother to do that. Instead, he allowed two unhappy customers to walk out of the store and go to JET to buy a pair of shoes of R249 (see attached proof) where we received far better customer service.

I want my refund, so In the response of this email I expect an instruction advising us to go back to the store for the refund to be processed no questions asked.

I also expect an apology from this manager with his extremely aloof attitude he had towards us.

Guys, we are your customers. There, attached is the proof of payment how dare we be sent away for a measly R140? I asked him, should I send my son without school shoes tomorrow and he didn’t even care.

I know you get hundreds of feet in your store and one customer probably won't make a difference but I can guarantee you, if I do not get a positive response within 48 hours I will go to social media.

In this day and age I can’t see how you don’t do things electronically. Besides that, my husband was advised a picture of the slip will be fine. When something is exchanged by you people you usually make a copy of the original, give the customer the original and keep the copy for your records so I do not see what the difference was in this case? They mentioned something of terms and conditions, if I were interested in that I could read it on your website!!

I expect a response as soon as possible, this atrocious service will not be accepted! Whether or not I am a loyal customer, not me nor any other person deserves this type of treatment when we chose to support your business!!!

The above email was sent to two different email addresses: ********** and ********** it was sent on the 07/05/2019 and to date I haven't received any feedback. SHAME ON YOU WOOLWORTHS!!!!!!!!!!!!!!!

I expect an answer to my query or next I will go to Instagram and Faceboo****!!!!!!!!!