Woolworths Clearwater Mall-LeeAnne
This morning I did not go to Douglasdale Woolworths, but decided to go to the Woolworths in Clearwater mall. Before I start, I want to just mention, that despite social distancing Douglasdale Woolworths ALWAYS has an approachable and accessible manager on the floor and during this Covid time has delivered wonderful service and products time and time again, without compromising safety. I spend about 10-12k a month at Woolworths, so I believe I have the right to raise a complaint. Back to this morning, as I entered the Woolworths in Clearwater Mall I was greeted with a long queue of about 50 people waiting to pay for their groceries. This queue was standing in between the fruit and vegetables section in so much that new shoppers had to squeeze past to try and shop. Shoppers were not being stopped at the entrance. After I selected my items and waited in the queue for 30 to 40 minutes I asked the teller to call the manager. This was the second person I had asked to call a manager. Apparently the ladies standing loitering at the cellphone counter (because they were not working) had difficulty calling the manager. To the till came, LeeAnne, with a bad attitude and aggressive body language. She refused to listen to my complaint until I had said Good Morning (like a child being disciplined lol) and answered her question on ''how I am I"? I asked her why 3 OUT OF 12 tills were manned and she told me it was social distancing. The tills are 2 meters apart in Woolworths anyway, and Douglasdale have all at least 7 out of 12 tills manned...(so how)... The fact that there was now a queue of 60 people, she also had a very smart answer for. She told me the onus is on the public to practice social distancing. When I asked why they were allowing so many people through the front door she stormed off. Lee Anne has NO idea of how to handle customers, she SHOULD NEVER be in a front line position, SHE evidently has PERSONAL and CIRCUMSTANCIAL hangups that makes her the worst staff member to uphold the values of the Woolworths group. I am disgusted and will never enter Woolworths Clearwater Mall again.