woolworths clearly does not need new business

In Septermber i logged a report to which nobody bothered to reply. I have sent emails, no solutions. I went in to woolworths cavendish last saturday & was there for nearly 2 hours to sort this out. no response. I received an email in the week to say that they have closed the old credit card on their system & I can now apply for a storecard. I tried that & it tells me i have a pending application. In the meanwhile i get an sms to say account application rejected???? I try & apply online again & get the message, pending application. To say the service that i received from Woolworths since July this year is pathetic is an understatement. Nobody gets back to you. What is happening to the good service woolworths used to offer?<br> thank you<br> kind regards<br> faieka