Woolworths choosing CCD to deliver their cards. Horrible experience!

Woolworths scheduled for my card to be delivered today, I received an SMS from CCD couriers confirming that I will be receiving my card. The courier called advising that they are outside of my complex, I immediately went to the entrance of my complex (There is only 1 entrance and exit) to fetch my card and the courier was not there. I then called CCD couriers over four times, but no one has any answers leading to a resolution and on the fifth call, the manager cut the call on me. I then called Woolworths and eventually got to customer services. The individual I spoke to pretended they couldn't hear me anymore and couldn't give me any conclusive answers either (Check and listen to the call recording my number is ***). CCD may be a separate company and entity from Woolworths but ultimately Woolworths chose CCD as the company to deliver their cards, meaning within this particular area of service fulfilment to its customers Woolworths chose CCD. Meaning Woolworths has entrusted CCD as its representative to service its customers. A POOR CHOICE FROM WOOLWORTHS END, TO SAY THE LEAST.