Woolworths & Capitec pathetic online service

Pathetic & disgusting! delivery & online purchase service is pathetic and this is in line with Capitec bank unfortunately. I placed an order online on Friday and paid for delivery for Saturday and my delivery didn't come & no communication was sent until i called them. I had to wait until Sunday to get my delivery & worst of all i found mold on the food. Now i found that Capitec put a hold on my account in partnership with Woolworths even though they both confirmed the payment was successful and i had to call back & forth as their consultants redirected me in order for "them to be able to assist me". There was no urgency & i am in a predicaments as i need to ensure my debits go off and this will apparently only be sorted in 3 - 5 working days or until they decide to help me. Pathetic right? I'm the customer but i felt treated like i need them & i had no rights whatsoever! Piece of advice - don't purchase from Woolworths on line if you are doing so using your Capitec card! You will be inconvenienced & ignored & left in a predicament and they couldn't care less.