Woolworths can't resolve my problem they created with their new loyalty program.

Woolworths is going backwards.. Their online app still needs lots of work to get to the level of their competitors. And now with the new loyalty program they reset all my details from accounts that I deleted and can't get any rewards on the new program. I have called and they have logged IT support for the last few months. I just get a email every time that I can now log in but I even send them screen shots of the problem they can't fix. At this stager I feel like just giving up with WW.