Woolworths can't fix delivery errors for one week+

What a pathetic online shopping experience. I order a product on a Sunday, scheduled for delivery on Wednesday. They deliver the wrong product (sure, mistakes happen). I let them know via email and they acknowledge the problem the same day (good so far).

They then tell me it'll take "24-48 hours (weekends and public holidays excluded)" to resolve. A week later (including a weekend) they've managed to collect what they delivered by mistake and I still have nothing to show for the money I spent with them. ~10 emails later and ~5 phone calls. Dealing with their courier twice. What a waste of time.

It would have been less effort to drive to shop... The moral of the story is: forget these old dinosaur businesses like Woolworths. There are loads of web-first etailers in SA who outstrip Woolworths on logistic, who can actually fix problems when they happen in a meaningful timeframe.

Pathetic.