Woolworths Canal Walk - Terrible Service Experience

I requested woolworths to correct my ID number on their records where I sent them the supporting documentation. I received a communication that they will issue a new card which they did. I requested the card to be sent to canal walk. Due to unforeseen circumstances, it took me about 3 months to go collect the card. When I got to the store, I was informed that they have destroyed the card without informing me. To make matters worse was the fact that they blocked my old card and they refused to re-issue a new one for some lame excuse that I hadn't paid my instalment due this month.