Woolworths can you get Mbd to send me my paid up letter they say they waiting for you guys to send it to them

Woolworths you handed me over to Mbd Attorneys I paid you guys in full on the 26th of February today is one month and I still have not received my paid up letter. Mbd says they waiting for you guys to send my paid up letter. So I emailed you guys the query went to various divisions so today I get email that you guys sent to Mbd customer to send me my paid up letter so I call them now and they say they still waiting for you guys to send my paid up letter. The company I work for paid up all my debt in full so they putting pressure on me for this paid up letter. Please can you get Mbd to send my paid up letter already.