Woolworths call for account that’s over

Very disturbed today. I’ve had my Woolworths account for more than 20 years and have never been late with payment. This morning I get a call from a consultant who is demanding when I will be paying this account and whether I want to do so via debit order, as the account is over with R200. Not in arrears. It leaves a bitter taste in your mouth when one has an interaction with a consultant for a business who is supposed to value their customers. It’s disturbing.