WOOLWORTHS CALL CENTRE - THE WORST CALL CENTRE BY FAR

I have been struggling for weeks now to log on to my Woolworths profile. Long story short I eventually managed to get Woolworths to understand that an email address on record for me was no longer in use. It got changed. Then I needed to reset my password. Every time I try it brings up the incorrect email address. I am partially deaf so calling a call centre is a challenge in itself. 23 emails to the contact centre went unanswered - standard practice for Woolworths. On the 17.9.2025 I reluctantly phoned the call centre at 14:32. It took 4 explanations with call centre staff before even one partially understood that all I wanted was an email to me to allow me to reset my pin. Something a 4 year old would understand. That call cost me around R45 in wasted airtime costs. I then get an email reference WW-10979-G2R4B3 to say they have logged a call. As of now Saturday morning the silence is deafening. I've sent a follow up yesterday - NOTHING. They invite me to phone them - HELLO I have told you I am partially deaf so a call is a real challenge. A post on FB went unanswered like normal. No wonder Woolworths own store staff comment extremely negatively on the call centre. Woolworths call centre must rank as the worst call centre in South Africa if not worldwide and the Executive Managment do not seem to care a damn. No wonder the customers are disenchanted