woolworths call centre PATHETIC SERVICE

I am worried about woolworths reputation done by their employees and their call centre,is believe in this retail shop so much their products the best, but recently I am disappointed have a problem going to the shop to pay my store account sometimes I forget I opted to pay via the Absa app but Woolworths is calling me saying I have not paid they cant trace my payment when I call their call Centre people YOH ! Is pathetic they lines goes off they are rude they cant even call you back as the call cut off .pls WOOLWORTHS listen to this voice recording is annoying *** two lines at the same time worse part I tried to be civil with Woolworths but their call Centre is something else I did call yesterday the consultant told me about ne handed over for not paying. I snot only a complain I bought a juice at Woolworths one that cost 74.00 for four the other juice was HALF and packaging inside i took pictures of the bottle and someone to WITNESS what I saw.I am tired