Woolworths Call centre and Tygervalley branch service is pathetic

I'm so disappointed in the service received from Wooworths call center and Woolworths Tygervalley. I've been a loyal customer for well over 10 years and the service I received today is shocking My wallet was ****** about 2 hours ago and I already left the Tygervalley I then contacted the store and asked if they could help me to navigate the Woolworths app to block my card the consultant at their Financial service area couldnt help me and shouted for someone else to help me and I could literally hear the person in the back swearing and complaining while the person on the phone was trying to persuade the other staff member to help me I'm disgusted in these times when every business is trying their hardest to make money and your staff just couldnt care less .After giving up on the store I contacted the call centre was put on hold for almost 20 mins and called again 4 times and what I cant get over is that your automated voice kept saying that your financial services is available from 7.30am to 9pm and that I should call back when they are open .Shocking as it's not 9pm yet . I will now have to go to a woolies store tomorrow to block my card with 13000 credit and no balance because of your *********** staff both on the front line and call centre I will be closing my account after this horrible experience. I will probably not be able to sleep tonight in fear that some stole my woolworths card and Woolworths cant help.Pathetic.