WOOLWORTHS BLUEROUTE MALL

Woolworths Team,

Frankly, I’m shocked and extremely disappointed by the experience I had at your store on 10 December. What is going on with your quality and service?

I bought what was supposed to be a chicken and mayo pie, what I received was a dry, burnt mess with zero mayo in sight. The pie was mostly just hard, overcooked pastry, and the filling (if you can call it that) was dry chicken that tasted like it had been sitting out for days. It was inedible. This is absolutely not the standard I expect from a brand like Woolworths.

To make matters worse, I also attempted to purchase cronuts that were advertised on promotion — 3 for R55. Only 2 were available, which I was happy to buy at full price (R21.99 each). But when I was handed the packet, I saw I was being charged R69.99. How does that make any sense?

I immediately told the lady at the bakery, who was helpful and equally confused. She even asked her colleague, who somehow confirmed that R69.99 was the correct price. How? Why am I paying more than the full price for fewer items, with no special included? I left the cronuts behind and walked out with nothing but a burnt pie and a bad taste in my mouth both literally and figuratively. Honestly, Woolworths, this experience was a joke. I’ve raised concerns before, but this level of service is becoming a pattern.

You need to do better. Fast.