Woolworths Blue route mall

Dear Woolworths,

I am writing to express my deep dissatisfaction and emotional distress following my recent visit to your Blue Route store. I am still shaken and upset, and I am struggling to process the humiliation and treatment I received. I honestly don’t know if I’m ready to walk into a Woolworths store again after what happened.

I would like to share my experience with you as I feel that I was treated unfairly and disrespected. First, I must mention the behavior of Colleen and Sharon, which was absolutely unacceptable. Their actions did not reflect the values Woolworths is known for. Additionally, the store manager, who claimed to work for Woolworths, did not uphold the brand’s reputation, and I felt that I was not treated as a valued customer.

I spent over two hours standing at the counter trying to resolve what should have been a simple issue. During this time, I was treated as though I were a *****. Despite providing proof of payment via Apple Pay and explaining that I did not receive my receipt, I was accused of wrongdoing. When I returned a faulty item, which was part of my original purchase, I was repeatedly told that the payment could not be found, even though I provided all the necessary information. One of the staff members even wrongly claimed that I had made a “food payment,” which was completely incorrect.

I was passed from one manager to another, but none of them were helpful. At one point, Colleen even walked away from me while I was speaking to her. The situation was made worse by the other customers who seemed to be watching me, which added to my distress and embarrassment.

I want to acknowledge and thank Vanessa, the store manager, who eventually assisted me and located the receipt. I greatly appreciate her support. However, the lack of professionalism and the way I was treated before that point was entirely unacceptable.

This experience has left me deeply distressed, and I feel that race may have played a role in the way I was treated. The entire atmosphere, created by the staff, made me feel judged unfairly.

As a result of this incident, I have been issued a warning at work for being two hours late, which was a direct result of the time I spent trying to resolve the issue at your store.

I trust that this matter will be taken seriously, and I look forward to your response and resolution of this complaint.

Kind regards, Lerato

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