Woolworths Black Credit card

I have a Woolworths credit card. On three seperate occasions I have paid money via online banking into my card and it has not reflected in my account. As they are a beneficiary on my online banking, the transaction should be automatic and seamless, without any human intervention. When querried, a frustrating series of pre generated emails arrive asking for information already provided in the initial mail. Can not get past call centre as everyone is "working from home" On the last occasion I was only credited with 10 % of the money deposited. Action was only taken when I threatened to lay a charge of ***** against them and ABSA. To date, no suitable explanation or apology has been tendered by Woolworths or ABSA.