1 reviews | Active since May 2017
Woolworths biting the hand that feeds IT!
If I had a no-star option I would use it. by far the worst customer service in my life thus far. on the 23rd August at Woolworths Jean Ave Centurion. i paid 2000 rands to my account then the transaction did not go through as i was told the payment would only reflect the next day... after 1.5 hours of standing in the shop. Saturday, i went back, my transaction was 1.900 and still did not go through, the cashier tried 1500 then it went through then again 300 it went through. when i tried to pay the balance cash... turned out the cashier had made a mistake which meant the transaction needed to be voided. another 2 hrs at the shop and I left without the groceries Monday 26th August transaction still not reversed, After another 2 hours at the shop I was told it would automatically reverse in 7 days... meaning as we stand I owe Woolworths 1800 more of goods the i did not consume and I am well aware that my account is in areas however, that... does not discount me being a client!!!!! the Financial services customer service level is zero. I cannot describe the level I have lost respect for your organization... you have zero tolerance and respect for the people who keep you going.
