Woolworths Bad Service

I am beyond disappointed and annoyed by the shocking customer service at Woolworths Melrose arch and Woolworths Financial Service levels of incompetence. On Friday I got a call advising me I qualify for a limit increase on my store card which I accepted and got approvalthereof. Today when I go shop at woolies my purchase declines because of the same mistake Woolworths has been making allocating my credit to an old account which is domant, paid up and was supposed to have been closed but the lack of competence in their staff just cannot get them to delete or remove this account from my profile. How does anyone allocate a limit increase to a dormant account. Only Woolworths can pull this one off. After spending an hour at the shop trying to sort this out was told the Risk department who can move the funds is closed and I would need to wait for their call before I can continue with my sale, how ridiculous. They can keep their account just want to pay off and close this nonsense shop account. Very *********** overall. Very disappointing and shocking