sJ
sandra J
1 reviews | Active since Mar 2009
29 Jul 2015, 22:44
woolworths bad service
I filed an insurance claim for a tv. It was fetched and checked. An agent from woolwoths called me and told me that the tv could not be repaired and I I would be paid for a new one. I am still waiting after two weeks. I have phoned, emailed and no response. Everytime when I do speak to anyone, I am told that the claim has been settled and all relevant documents emailed , and to date I have received nothing! Today, I sent 3 emails and no one even responded . It leaves me no choice, but to find a new service provider . I am disgusted by the way I am being treated by woolwoths! Quality service?. I don't think so!
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Woolworths Retail South Africa's replyOfficial
30 Jul 2015, 10:02Hello sandraj,
We acknowledge receipt of your complaint.
It is clear that you are experiencing a very frustrating time to have the claim finalised, which we apologise for.
This is certainly not the standard of service we deliver and we will investigate and address the service failures on an internal basis.
Please expect a call from one of our Customer Relation Specialist who will be in contact with you during the course of this morning.
Regards,
The Woolworths Insurance Team.
We acknowledge receipt of your complaint.
It is clear that you are experiencing a very frustrating time to have the claim finalised, which we apologise for.
This is certainly not the standard of service we deliver and we will investigate and address the service failures on an internal basis.
Please expect a call from one of our Customer Relation Specialist who will be in contact with you during the course of this morning.
Regards,
The Woolworths Insurance Team.
Woolworths Retail South Africa's reply30 Jul 2015, 10:02
Official
Hello sandraj,
We acknowledge receipt of your complaint.
It is clear that you are experiencing a very frustrating time to have the claim finalised, which we apologise for.
This is certainly not the standard of service we deliver and we will investigate and address the service failures on an internal basis.
Please expect a call from one of our Customer Relation Specialist who will be in contact with you during the course of this morning.
Regards,
The Woolworths Insurance Team.
We acknowledge receipt of your complaint.
It is clear that you are experiencing a very frustrating time to have the claim finalised, which we apologise for.
This is certainly not the standard of service we deliver and we will investigate and address the service failures on an internal basis.
Please expect a call from one of our Customer Relation Specialist who will be in contact with you during the course of this morning.
Regards,
The Woolworths Insurance Team.