Woolworths bad customer service

My card did not swipe at the till point and previously there was a manual over ride. The Manager on duty said this was not possible. I shared my previous experience with her at the same store and she was adamant that she had been the Manager since the store’s inception, and this was not possible. I did not appreciate her attitude and being treated like a **** in front of other customers.

I asked for solutions and she said there is none. Surely she could have made a call or asked other staff if they are fami**** on how the manual over ride works.

You need to train your Managers on good customer service or you will lose customers.