WOOLWORTHS BAD CUSTOMER SERVICE!

My mother is a frequent customer at the Woolworths Store in Jabulani Mall. A while ago there was an incident, at which the security guard insisted to check her items before she left, which is expected. But the security guard later informed her that he was given instructions by their security supervisor to always check her grocery bags before she left because we are assuming she was being suspected of shoplifting. This offended my mother and we decided to take the matter further. She spoke to the supervisor and the manager of the Jabulani Branch and they told her that they would look in the situation and get back to her, but till this day we still haven't received any communication from them, we called and emailed them but with no success. <br> <br> We are disappointed and appalled by the level of professionalism at Woolworths. Instead of being recognized as a frequent and loyal shopper, my mother was accused of shoplifting. Is it a crime to shop regularly?<br> <br> Its unfortunate that till this day there is still a stigma placed on black people and shoplifting.<br> I want Woolworths to acknowledge their mistake as its still upsetting, as the problem was never resolved.