Woolworths’ Atrocious Customer Service Has Lost a Loyal Coffee Customer

I’ve been a loyal Woolworths customer for years—popping in daily for my morning coffee and shopping regularly—so I was shocked by the way I was treated recently:

Missed Focus Group Appointment: I took time out of my busy schedule to participate in a focus group, yet no one showed up or even bothered to call with an apology.

Zero Follow-Up or Accountability: Despite sending a formal complaint, I’ve received no acknowledgment from Woolworths.

Disrespect for Customers’ Time: If this is how a brand treats its regular patrons, then clearly my custom—and time—means nothing to them.

I won’t be returning for coffee or shopping any longer. It’s frustrating to see Woolworths boast about customer experience when they can’t manage a simple invitation or apology. No wonder their stock performance has dipped—this level of service is simply unacceptable.

Woolworths, you’ve lost more than just my breakfast latte; you’ve lost my trust.